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Supported Platforms
Ferrysoft Help Desk is an ASP.NET application with access
from client computers via a web browser.
Ferrysoft Help Desk requires a single computer running one
of the following operating systems:
- Microsoft Windows XP Professional SP3 or later
- Microsoft Windows Server 2003 SP2 or later
Since Ferrysoft Help Desk is browser based, there is no particular
requirement for the client operating system.
A variety of popular browsers can be used for client access to Ferrysoft Help Desk including:
- Google Chrome 2.0 or later.
- Microsoft Internet Explorer 8.0 or later.
- Mozilla Firefox 3.0 or later.
Ferrysoft Help Desk may also work with previous versions of
these browsers and other modern browser types.
Required Components
The following components are also required to be installed
on the computer hosting Ferrysoft Help Desk:
- Internet Information Services (IIS)
- Microsoft .NET Framework 3.5 SP1
- Microsoft SQL Server 2008
- Windows Installer 4.5
- Windows PowerShell 1.0
Internet Information Services (IIS), Microsoft .NET Framework,
Microsoft SQL Server 2008 Express Edition, Windows Installer and
Windows PowerShell are all available at no charge from Microsoft
if you do not already have the required components installed.
The following table outlines the default installation status of each
component for each of the supported operating systems.
| Internet Information Services (IIS) |
Internet Information Services (IIS) 5.1 is included in
Windows XP Professional as an optional component.
It will need to be installed if it is not installed already. |
Internet Information Services (IIS) 6.0 is included in
Windows Server 2003 as an optional component.
It will need to be installed if it is not installed already.
The ASP.NET Web Service Extension must also be enabled. |
| Microsoft .NET Framework 3.5 SP1 |
Not included in Windows XP Professional.
It needs to be downloaded from Microsoft and installed if it is not installed already. |
Not included in Windows Server 2003.
It needs to be downloaded from Microsoft and installed if it is not installed already. |
| Microsoft SQL Server 2008 |
If Microsoft SQL Server 2008 is not
already available then Microsoft SQL Server 2008 Express Edition is
available for download from Microsoft. |
If Microsoft SQL Server 2008 is not
already available then Microsoft SQL Server 2008 Express Edition is
available for download from Microsoft. |
| Windows Installer 4.5 |
Not included in Windows XP Professional.
It needs to be downloaded from Microsoft and installed if it is not installed already. |
Not included in Windows Server 2003.
It needs to be downloaded from Microsoft and installed if it is not installed already. |
| Windows PowerShell 1.0 |
Not included in Windows XP Professional.
It needs to be downloaded from Microsoft and installed if it is not installed already. |
Not included in Windows Server 2003.
It needs to be downloaded from Microsoft and installed if it is not installed already. |
How to determine if Internet Information Services (IIS) is installed and ASP.NET is enabled
- From the Start Menu, choose Control Panel, choose Administrative Tools
and then click Internet Information Services (IIS) Manager.
- Choose Help and then click About Internet Information Services (IIS) Manager.
- Check that the version number shown is 5.1 or later.
- If Internet Information Services (IIS) 6.0 is in use then check that the
ASP.NET Web Service Extension is enabled (see
Enabling and Disabling Dynamic Content for more information).
How to determine if Microsoft .NET Framework 3.5 SP1 is installed
- From the Start Menu, choose Control Panel
and then click Add or Remove Programs.
- Check that Microsoft .NET Framework 3.5 SP1 (or later) is in the list of currently installed programs.
- If Microsoft .NET Framework 3.5 SP1 is not installed then it can be downloaded from Microsoft at
Microsoft .NET Framework 3.5 SP1.
How to determine if Microsoft SQL Server 2008 is installed
- From the Start Menu, choose Control Panel
and then click Add or Remove Programs.
- Check that Microsoft SQL Server 2008 is in the list of currently installed programs.
How to determine if Windows Installer 4.5 is installed
- From the Start Menu, choose All Programs, choose Accessories
and then click Command Prompt.
- At the command prompt type msiexec.exe /help and check that the version number
shown is 4.5 or later.
- If Windows Installer 4.5 is not installed then it can be downloaded from Microsoft at
Windows Installer 4.5.
How to determine if Windows PowerShell 1.0 is installed
- If Windows PowerShell 1.0 is not installed then it can be downloaded from Microsoft at
Windows PowerShell 1.0.
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