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Ferrysoft News
1 July 2010
Ferrysoft Help Desk 2.7 released. Includes reformated main page, system labels, user labels and capability to undelete cases.
1 January 2010
Ferrysoft Help Desk 2.6 released. Includes updated main page, new user roles, configurable sending of alerts and enhanced email handling.
1 November 2009
POP3 Module reloaded. The module has been re-engineered to recursively access multi-part messages, including automatic decoding of attachments, message text and header fields.
1 October 2009
SMTP Module reloaded. The module has been re-engineered to include methods for outputting MessageID, InReplyTo and References plus encoded header email address fields.
1 August 2009
Ferrysoft Help Desk 2.5 released. Includes new file upload feature, local time zones, enhanced alert emails and persistent logins.
1 July 2008
Ferrysoft Help Desk 2.4 released. Includes new subscriptions feature, email address synchronisation and support for multiple POP3 email accounts.
Ferrysoft Help Desk
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Ferrysoft Help Desk is a web based help desk solution. It is designed to assist help desks to deliver outstanding customer service. The Express Edition is free of charge. Your help desk might be dealing with issues raised by internal personnel or by external customers. In both cases, it is important to efficiently manage and resolve those issues in a timely manner. It is undesirable for your customers to repeatedly interrupt the help desk technicians. Ideally, your customers should be able to enter and track the progress of their own issues. Ferrysoft Help Desk provides the ideal environment to achieve this and much more. Click the screen shot to learn more about Ferrysoft Help Desk. |
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Ferrysoft Help Desk - Try It
Ferrysoft Help Desk is free to download and use. You are free to use Ferrysoft Help Desk for evaluation or production use for as long as you want. If you use Ferrysoft Help Desk without purchasing a multi user licence then you are using the Express Edition. The Express Edition can be upgraded to the Standard Edition or Enterprise Edition by purchasing a licence.
| Express Edition | Standard Edition | Enterprise Edition | |
| Price | Free. | Priced based on number of licenced users. | Fixed price regardless of number of users. |
| Users | One. | Up to 20 users. | Unlimited users. |
| Features | The features are common across all editions. | The features are common across all editions. | The features are common across all editions. |
Download Ferrysoft Help Desk.
After downloading Ferrysoft Help Desk, refer to the installation and setup pages to install and start using Ferrysoft Help Desk.
Ferrysoft Help Desk - Buy It
Ferrysoft Help Desk Standard Edition and Ferrysoft Help Desk Enterprise Edition allow multiple user licences. Prices for these editions start from:
| Starting Prices | Buy It | |
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Prices in US Dollars start at $1200 | Buy in US Dollars |
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Prices in Pounds Sterling start at £600 | Buy in Pounds Sterling |
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Prices in Euros start at €900 | Buy in Euros |